Comments on: Brighton Jewelry: Expert Customer Service http://www.brightjewelry.net/brighton-jewelry/brighton-jewelry-expert-customer-service.html Anything about Brighton Jewelry Fri, 02 Jul 2010 02:29:47 +0000 hourly 1 http://wordpress.org/?v=3.0 By: cindy hart http://www.brightjewelry.net/brighton-jewelry/brighton-jewelry-expert-customer-service.html/comment-page-1#comment-1456 cindy hart Fri, 14 May 2010 13:48:07 +0000 http://www.brightjewelry.net/?p=5#comment-1456 customer services, I sent a pice back for repair in febr. 20010. You recived it on Feb 26,20010 at 10:40 am.at La Puente,Ca. I have not heard form you or recived my necklace back. Please advise. Cindy Hart / 775-232-9945 customer services, I sent a pice back for repair in febr. 20010. You recived it on Feb 26,20010 at 10:40 am.at La Puente,Ca. I have not heard form you or recived my necklace back. Please advise.
Cindy Hart / 775-232-9945

]]> By: Tracy Blattner http://www.brightjewelry.net/brighton-jewelry/brighton-jewelry-expert-customer-service.html/comment-page-1#comment-1448 Tracy Blattner Tue, 04 May 2010 19:22:03 +0000 http://www.brightjewelry.net/?p=5#comment-1448 I have an older Brighton watch with a black leather band that has worn out. How can I go about getting a replacement. I checked the website, but don't see the exact watch face on the website. I'm happy to pay for the band and shipping if you will give me instructions. I have an older Brighton watch with a black leather band that has worn out. How can I go about getting a replacement. I checked the website, but don’t see the exact watch face on the website. I’m happy to pay for the band and shipping if you will give me instructions.

]]> By: Sally Johnson http://www.brightjewelry.net/brighton-jewelry/brighton-jewelry-expert-customer-service.html/comment-page-1#comment-1424 Sally Johnson Sat, 12 Dec 2009 21:34:46 +0000 http://www.brightjewelry.net/?p=5#comment-1424 Why can't we order Brighton on line? It would be wonderful!! Why can’t we order Brighton on line? It would be wonderful!!

]]> By: Dorothy Glisson http://www.brightjewelry.net/brighton-jewelry/brighton-jewelry-expert-customer-service.html/comment-page-1#comment-1418 Dorothy Glisson Mon, 19 Oct 2009 23:13:15 +0000 http://www.brightjewelry.net/?p=5#comment-1418 I need to know how to get the band on my Brighton watch repaired. It is leather and it has become unsewn and broken. It was sold to me with a lifetime guarantee. Please advise? Dorothy Glisson I need to know how to get the band on my Brighton
watch repaired. It is leather and it has become
unsewn and broken. It was sold to me with a
lifetime guarantee. Please advise?

Dorothy Glisson

]]> By: Barb Johnson http://www.brightjewelry.net/brighton-jewelry/brighton-jewelry-expert-customer-service.html/comment-page-1#comment-1416 Barb Johnson Wed, 14 Oct 2009 11:53:52 +0000 http://www.brightjewelry.net/?p=5#comment-1416 I was given a necklace from Brighton store in west county mall in St Louis, MO for a gift after my father died recently. It is something I would never wear but my mother in law gave it to me so I couldnt tell her. I wanted to exchange it for something there that I would wear. I was thinking more of a watch so I could remember my dad everyday that I wore it. The lady at the store told me without a receipt and the tin that it came in I couldnt do anything. I think that is totally unfair. This was a gift and I cant tell my motherinlaw I'm returning it to ask for tin or receipt. I will even have to add to the purchase because I'm sure the watch is way more than the necklace is. I really cant believe that there are absolutely NO exceptions to the return policy. I am very upset with Brighton right now and I have purchased many things there for me and for gifts. I will never shop there again if some kind of exception is not made. I cant help my taste is different than someone elses. All I want is to get something that I can remember my dad by-is that really asking too much?? Please get back with me!! I was given a necklace from Brighton store in west county mall in St Louis, MO for a gift after my father died recently. It is something I would never wear but my mother in law gave it to me so I couldnt tell her. I wanted to exchange it for something there that I would wear. I was thinking more of a watch so I could remember my dad everyday that I wore it. The lady at the store told me without a receipt and the tin that it came in I couldnt do anything. I think that is totally unfair. This was a gift and I cant tell my motherinlaw I’m returning it to ask for tin or receipt. I will even have to add to the purchase because I’m sure the watch is way more than the necklace is. I really cant believe that there are absolutely NO exceptions to the return policy. I am very upset with Brighton right now and I have purchased many things there for me and for gifts. I will never shop there again if some kind of exception is not made. I cant help my taste is different than someone elses. All I want is to get something that I can remember my dad by-is that really asking too much?? Please get back with me!!

]]> By: Donna Rivers http://www.brightjewelry.net/brighton-jewelry/brighton-jewelry-expert-customer-service.html/comment-page-1#comment-1415 Donna Rivers Thu, 01 Oct 2009 14:17:49 +0000 http://www.brightjewelry.net/?p=5#comment-1415 I love my Brighton jewelry but have decided not to purchase anymore since an bad customer experience. I received my first piece as a birthday gift in memory of my father after he passed away in December 2006. I purchased my second piece in 2007 with many more pieces to follow as personal purchases and gifts. It is this second piece that brought my bad experience. It was a simple heart on a triple strand necklace. Many people complimented me on it. It began to discolor so I went to a local store that sold it. The clerk told me to use a gentle dish soap and like warm water to clean it. I tried this, it didn't work it actually made the chain worse. I took it back to the same clerk who pretty much denied she told me to use this method. I can no longer wear the piece. I suggested that maybe something was wrong with the metal, the clerk suggested it was my skin. I told her I had 4 other necklaces and 3 bracelets as well as 4 pair of earrings and none of them have began to discolor. Since this experience I received a set as a gift in May but have not purchased any myself. I recently have purchased Lia Sophia jewelery specifically because of their customer service promise. I am an avid jewelry wearer, people often comment and ask about my pieces. I would love to reconcile this and begin to enjoy new Brighton pieces again. The piece I have is not retired as far as I know, I still enjoy to look and seen it about a month ago. I really would love just to exchange the piece if possible. I hope to hear from you soon. Sincerely, Donna Rivers 262-994-6101 I love my Brighton jewelry but have decided not to purchase anymore since an bad customer experience. I received my first piece as a birthday gift in memory of my father after he passed away in December 2006. I purchased my second piece in 2007 with many more pieces to follow as personal purchases and gifts. It is this second piece that brought my bad experience. It was a simple heart on a triple strand necklace. Many people complimented me on it. It began to discolor so I went to a local store that sold it. The clerk told me to use a gentle dish soap and like warm water to clean it. I tried this, it didn’t work it actually made the chain worse. I took it back to the same clerk who pretty much denied she told me to use this method. I can no longer wear the piece. I suggested that maybe something was wrong with the metal, the clerk suggested it was my skin. I told her I had 4 other necklaces and 3 bracelets as well as 4 pair of earrings and none of them have began to discolor. Since this experience I received a set as a gift in May but have not purchased any myself. I recently have purchased Lia Sophia jewelery specifically because of their customer service promise. I am an avid jewelry wearer, people often comment and ask about my pieces. I would love to reconcile this and begin to enjoy new Brighton pieces again. The piece I have is not retired as far as I know, I still enjoy to look and seen it about a month ago. I really would love just to exchange the piece if possible. I hope to hear from you soon.
Sincerely,
Donna Rivers
262-994-6101

]]> By: Claire Levesque http://www.brightjewelry.net/brighton-jewelry/brighton-jewelry-expert-customer-service.html/comment-page-1#comment-1414 Claire Levesque Sat, 19 Sep 2009 19:12:51 +0000 http://www.brightjewelry.net/?p=5#comment-1414 Purchased one of your beautiful watches for my elderly sister and the watchband needs repair. Please forward information so that we can get the band repaired and she will once again wear her watch with pride. Thank you Claire Levesque Purchased one of your beautiful watches for my
elderly sister and the watchband needs repair.
Please forward information so that we can get the band repaired and she will once again wear her
watch with pride. Thank you

Claire Levesque

]]> By: Paula Richardson http://www.brightjewelry.net/brighton-jewelry/brighton-jewelry-expert-customer-service.html/comment-page-1#comment-1413 Paula Richardson Sat, 05 Sep 2009 01:16:44 +0000 http://www.brightjewelry.net/?p=5#comment-1413 I would like information on how to open a store in the sand springs area. I have mgmt & retail eperience, and LOVE Brighton. Paula Richardson: 1-918-633-4157 I would like information on how to open a store in the sand springs area. I have mgmt & retail eperience, and LOVE Brighton.

Paula Richardson: 1-918-633-4157

]]> By: carolyn gilbert http://www.brightjewelry.net/brighton-jewelry/brighton-jewelry-expert-customer-service.html/comment-page-1#comment-1410 carolyn gilbert Tue, 11 Aug 2009 22:18:24 +0000 http://www.brightjewelry.net/?p=5#comment-1410 I have lost one of my most treasured earrings,they are the Lauren Drop #J10382.Could you please help me locate either, another pair or direct me to someone whodeals in used Brighton Jewelry. Thank You I have lost one of my most treasured earrings,they are the Lauren Drop #J10382.Could you please help me locate either, another pair or direct me to someone whodeals in used Brighton Jewelry. Thank You

]]> By: Denette B. Jackson http://www.brightjewelry.net/brighton-jewelry/brighton-jewelry-expert-customer-service.html/comment-page-1#comment-1407 Denette B. Jackson Wed, 17 Jun 2009 13:52:25 +0000 http://www.brightjewelry.net/?p=5#comment-1407 I have been given Brighton sunglasses for my birthday. The first pair stretched so badly that I could not keep them on my face.Therefore, I sent them back for a replacement pair, which I got. Now the replacement pair is stretched badly also. Should I send these back or just stop and get my money back? I have been given Brighton sunglasses for my birthday. The first pair stretched so badly that I could not keep them on my face.Therefore, I sent them back for a replacement pair, which I got. Now the replacement pair is stretched badly also. Should I send these back or just stop and get my money back?

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