Comments on: Brighton Jewelry: Expert Customer Service http://www.brightjewelry.net/brighton-jewelry/brighton-jewelry-expert-customer-service.html Anything about Brighton Jewelry Tue, 27 Dec 2011 20:32:25 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: robin Alegria http://www.brightjewelry.net/brighton-jewelry/brighton-jewelry-expert-customer-service.html/comment-page-1#comment-1829 robin Alegria Tue, 27 Dec 2011 20:32:25 +0000 http://www.brightjewelry.net/?p=5#comment-1829 On December 24 at at 11:00 i went to The Brighten Store at the Simi Valley Mall , CA. I had just finished working and wanted to purchace some charms for my daughter and grandaughter. the staore assistants were busy with customers and I waited for one assitant to finish with a gentleman who was purchasing a charm bracelet . The store assistant thanked me for being patient for which I was pleased to wait for her. I then told her that wanted 3 partricular red charms. On this display side she said there was only one red available but there were red charms on the opposide of the display cabinet. She obtained the one red charm and when both went to the opposite side. She pointed the other red choices. I said i wanted this one also and also the red heart. and I added, " would you add another red heart, and she said" yes". My purchase was rang up , I paid with a credit card. I thought the purchase price seemed low so I looked inside the bag. I had one red charm and the 2 hearts. I then got in line again to talk to the same assistant. When I got her attention she said yes. I then told her that I wanted the 4 charms. Her reply to me was " How was I to know that." My face must have shown a big shock. Anther customer also wittnessed this assitant's remark to me. I replied to her "Excuse me." I said I wanted the 4 charms. So again, I get in line and the assistant rings up the charm and I paid with it with a credit card. This is a gift that is important to me so I check the bag and the store assistance gave me the same identical charm that I had jst purchased. So now I have 2 red hearts and 2 plain red charms. I did not get the one she pointed out on the opposite side of the display. I was upset, given the fact this assitant had given me an attitude. By this time there were 5 people in line but I decided to stay patient and get in line because my daughter's gift was important to me. When I reach the counter the same assistant helped me. This time I had her go over to the display cabinet and to her I repeated the entire senario to her and then she retrived the charm I was initially selected. This time there had I now had to return a charm and then. The reason I wrote this was I have always loved to shop at Brighten. My daughters and grandaughter love our collectable. I was totally shocked at this assistants attitude. Regardless of the customer, situation, day of week, holiday. She may not have understood or was pre occupied and that is understandable. What I find unacceptable was her remark to me as well it was in front of several customers "Well how was I to know that",said the assistant. I find the remark unaccetable and I was shocked when she said it. Even if the customer is wrong that should have never been said. I expect an apology from Brighten. On December 24 at at 11:00 i went to The Brighten Store at the Simi Valley Mall , CA. I had just finished working and wanted to purchace some charms for my daughter and grandaughter.
the staore assistants were busy with customers and I waited for one assitant to finish with a gentleman who was purchasing a charm bracelet .
The store assistant thanked me for being patient for which I was pleased to wait for her. I then told her that wanted 3 partricular red charms. On this display side she said there was only one red available but there were red charms on the opposide of the display cabinet. She obtained the one red charm and when both went to the opposite side. She pointed the other red choices. I said i wanted this one also and also the red heart. and I added, ” would you add another red heart, and she said” yes”. My purchase was rang up , I paid with a credit card. I thought the purchase price seemed low so I looked inside the bag. I had one red charm and the 2 hearts. I then got in line again to talk to the same assistant. When I got her attention she said yes. I then told her that I wanted the 4 charms. Her reply to me was ” How was I to know that.” My face must have shown a big shock. Anther customer also wittnessed this assitant’s remark to me. I replied to her “Excuse me.” I said I wanted the 4 charms. So again, I get in line and the assistant rings up the charm and I paid with it with a credit card. This is a gift that is important to me so I check the bag and the store assistance gave me the same identical charm that I had jst purchased. So now I have 2 red hearts and 2 plain red charms. I did not get the one she pointed out on the opposite side of the display. I was upset, given the fact this assitant had given me an attitude. By this time there were 5 people in line but I decided to stay patient and get in line because my daughter’s gift was important to me. When I reach the counter the same assistant helped me. This time I had her go over to the display cabinet and to her I repeated the entire senario to her and then she retrived the charm I was initially selected. This time there had I now had to return a charm and then.

The reason I wrote this was I have always loved to shop at Brighten. My daughters and grandaughter love our collectable. I was totally shocked at this assistants attitude. Regardless of the customer, situation, day of week, holiday. She may not have understood or was pre occupied and that is understandable. What I find unacceptable was her remark to me as well it was in front of several customers “Well how was I to know that”,said the assistant.

I find the remark unaccetable and I was shocked when she said it. Even if the customer is wrong that should have never been said.
I expect an apology from Brighten.

]]> By: Linda Ogg http://www.brightjewelry.net/brighton-jewelry/brighton-jewelry-expert-customer-service.html/comment-page-1#comment-1772 Linda Ogg Mon, 19 Sep 2011 15:48:32 +0000 http://www.brightjewelry.net/?p=5#comment-1772 I had a bracelet given to me from my son and family it has about the footsteps on the heart on it.....It cam apart and where can I get it repaired or get another. Only got it in May sould have held up better than that. I had a bracelet given to me from my son and family it has about the footsteps on the heart on it…..It cam apart and where can I get it repaired or get another. Only got it in May sould have held up better than that.

]]> By: emilie housholder http://www.brightjewelry.net/brighton-jewelry/brighton-jewelry-expert-customer-service.html/comment-page-1#comment-1768 emilie housholder Sat, 20 Aug 2011 03:33:25 +0000 http://www.brightjewelry.net/?p=5#comment-1768 was thrilled when i recieved one of your bracelets for mother's day with a few beads attached. I then purchased a few more beads from my local store. for my birthday I recieved a few more beads as a gift. Two of the beads I did not care for so I went to my local store (Reyers Shoe Store in Sharon,Pa. They refused to exchange the beads because I did not have a reciept.. This was a gift and I told my friend "Thank You" , not "Where is the reciept?". I will be instructing my friends and relatives not to purchase the beads for me because I want to enjoy my bracelet not be upset when i can't exchange the gift and build the kind of bracelet that suits my taste. Just very disappointed with something I thougt I would truely enjoy. Yours, Emilie HOusholder reye was thrilled when i recieved one of your bracelets for mother’s day with a few beads attached. I then purchased a few more beads from my local store. for my birthday I recieved a few more beads as a gift. Two of the beads I did not care for so I went to my local store (Reyers Shoe Store in Sharon,Pa. They refused to exchange the beads because I did not have a reciept.. This was a gift and I told my friend “Thank You” , not “Where is the reciept?”. I will be instructing my friends and relatives not to purchase the beads for me because I want to enjoy my bracelet not be upset when i can’t exchange the gift and build the kind of bracelet that suits my taste. Just very disappointed with something I thougt I would truely enjoy.

Yours,

Emilie HOusholder

reye

]]> By: Really? http://www.brightjewelry.net/brighton-jewelry/brighton-jewelry-expert-customer-service.html/comment-page-1#comment-1765 Really? Fri, 03 Jun 2011 13:52:53 +0000 http://www.brightjewelry.net/?p=5#comment-1765 This is a BLOG about Brighton, not the Brighton website. If someone really was interested in a franchise of any kind, you would contact the company directly AND NOT ON A RANDOM WEBSITE. brighton.com This is a BLOG about Brighton, not the Brighton website. If someone really was interested in a franchise of any kind, you would contact the company directly AND NOT ON A RANDOM WEBSITE.

brighton.com

]]> By: Joanne Kascsak http://www.brightjewelry.net/brighton-jewelry/brighton-jewelry-expert-customer-service.html/comment-page-1#comment-1763 Joanne Kascsak Mon, 09 May 2011 12:18:38 +0000 http://www.brightjewelry.net/?p=5#comment-1763 Good Morning, One of my earrings broke this weekend. The earring loop broke OFF of the earring itself. Can I send it in to be repaired. Please advise. I am very disappointed that this happened as I have and enjoy many pieces of Brighton jewelry. V/r Joanne Good Morning,
One of my earrings broke this weekend. The earring loop broke OFF of the earring itself. Can I send it in to be repaired. Please advise. I am very disappointed that this happened as I have and enjoy many pieces of Brighton jewelry.

V/r
Joanne

]]> By: Andree http://www.brightjewelry.net/brighton-jewelry/brighton-jewelry-expert-customer-service.html/comment-page-1#comment-1757 Andree Wed, 27 Apr 2011 14:46:49 +0000 http://www.brightjewelry.net/?p=5#comment-1757 I would like to know if you sale franchises, interest of getting one. I would like to know if you sale franchises, interest of getting one.

]]> By: Jahnna http://www.brightjewelry.net/brighton-jewelry/brighton-jewelry-expert-customer-service.html/comment-page-1#comment-1756 Jahnna Thu, 14 Apr 2011 14:14:05 +0000 http://www.brightjewelry.net/?p=5#comment-1756 Does Brighton franchise? Kind regards, Jahnna Pena Does Brighton franchise?

Kind regards,

Jahnna Pena

]]> By: Joanne Beverley http://www.brightjewelry.net/brighton-jewelry/brighton-jewelry-expert-customer-service.html/comment-page-1#comment-1755 Joanne Beverley Sun, 10 Apr 2011 04:13:19 +0000 http://www.brightjewelry.net/?p=5#comment-1755 I am looking for a Brighton black leather necklace with a heart inside a circle in silver. I am looking for a Brighton black leather necklace with a heart inside a circle in silver.

]]> By: Norma Linse http://www.brightjewelry.net/brighton-jewelry/brighton-jewelry-expert-customer-service.html/comment-page-1#comment-1747 Norma Linse Sat, 12 Mar 2011 01:37:41 +0000 http://www.brightjewelry.net/?p=5#comment-1747 I have the most beautiful necklace which I purchased last year. When I took it off the other day, the chain broke. Where can I get it fixed or replaced. A response would be greatly appreciated. I miss wearing it. Thank you. Norma Linse Surprise, AZ I have the most beautiful necklace which I purchased last year. When I took it off the other day, the chain broke. Where can I get it fixed or replaced. A response would be greatly appreciated. I miss wearing it. Thank you.

Norma Linse
Surprise, AZ

]]> By: Sue E. Stauffer http://www.brightjewelry.net/brighton-jewelry/brighton-jewelry-expert-customer-service.html/comment-page-1#comment-1738 Sue E. Stauffer Wed, 23 Feb 2011 00:57:03 +0000 http://www.brightjewelry.net/?p=5#comment-1738 Dear Brighton, I took my capella hinged red bracelet to Uncommon Threads in Gaithersburg, Maryland to see if it could be repaired. The finish on the inside was rough at one section. They took it on November 5, 2010 and said they would send it to you and you would decide whether to send another or give another option since it was within the one year warranty date. My husband purchased it on May 11, 2010 at the Paradies Shops in The Dallas Ft. Worth Intl. Airport. After not hearing from them for several months, I have found Uncommon Threads has closed their shop in Gaithersburg Square! Please let me know how I can deal with this. I liked this bracelet very much! Sincerely, Sue E. Stauffer Dear Brighton,
I took my capella hinged red bracelet to Uncommon Threads in Gaithersburg, Maryland to see if it could be repaired. The finish on the inside was rough at one section. They took it on November 5, 2010 and said they would send it to you and you would decide whether to send another or give another option since it was within the one year warranty date. My husband purchased it on May 11, 2010 at the Paradies Shops in The Dallas Ft. Worth Intl. Airport. After not hearing from them for several months, I have found Uncommon Threads has closed their shop in Gaithersburg Square!
Please let me know how I can deal with this. I liked this bracelet very much!

Sincerely,
Sue E. Stauffer

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